Terms of Service

1. Eligibility

You must be at least 13 years old (or the minimum age required by the laws of your country to use online services) to use Mizantiq. If you are under the age required to enter into a legally binding agreement in your jurisdiction, you may use the Service only with the consent and supervision of a parent or legal guardian.

You must be at least 18 years old to purchase a paid plan. By subscribing, you confirm that you are of legal age and that you are authorized to use the payment method you provide. If you use Mizantiq on behalf of an organization, you represent that you are authorized to accept these Terms and to incur charges on that organization’s behalf.

2. Your account

To use most features you need an account, created with an email and password or through Google sign-in. You agree to provide accurate information and to keep it up to date. You are responsible for activity that occurs under your account and for keeping your login credentials confidential. Notify us promptly at support@mizantiq.com if you suspect unauthorized use of your account.

3. The Service

Mizantiq lets you upload spreadsheet files, build charts and dashboards, link related tables, and share dashboards by invitation. The Service is under continuous development: features may be added, changed, limited, or removed over time, and it may occasionally be unavailable while we maintain or improve it. We may set or adjust usage limits (such as file size, number of dashboards, versions, and storage) as part of your plan. We will give reasonable notice of significant changes, but we are not obligated to maintain any particular feature indefinitely.

We work to keep Mizantiq available and reliable, but we do not currently offer a guaranteed uptime commitment or service-level agreement. If we reduce the limits or remove a feature included in a paid plan you are currently subscribed to, you may cancel and request a pro-rated refund of the unused portion of your term as described in our Refund Policy.

4. Plans, billing and renewal

Plans and prices

Mizantiq offers a free plan and paid plans. The current plans, their limits, and their prices are listed on our Pricing page, which forms part of these Terms. Prices are shown in Egyptian pounds (EGP) or US dollars (USD) depending on your location, and you may switch between them before you subscribe. The currency shown at the moment you subscribe is the currency you will be charged in, and it stays fixed for the life of that subscription.

The operator of Mizantiq is not currently registered for value-added tax, and no VAT is charged or collected on these prices. If that changes, we will update the Pricing page and give notice before any tax is added to your charges.

Automatic renewal

Paid plans renew automatically at the end of each billing period — monthly for monthly plans, and every twelve months for annual plans — until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method the then-current price for your plan at the start of each renewal period. We will send you a reminder by email before an annual plan renews.

Payment processing

Payments are processed by Kashier, a licensed Egyptian payment service provider. Your card details are entered with Kashier and are never received, seen, or stored on Mizantiq’s servers. Your use of the checkout is also subject to Kashier’s own terms. Kashier may store a secure token representing your card so that renewals can be charged; you can end this at any time by cancelling your subscription.

Failed payments

If a renewal charge fails, we will notify you by email and attempt the charge again over a period of up to fourteen days. If payment has not succeeded by the end of that period, your account reverts to the free plan under the terms in Section 5. Your content is not deleted because of a failed payment.

Price changes

We may change the price of a plan. We will give you at least thirty days’ notice by email before a price change affects you, and any new price applies only from your next renewal — never in the middle of a period you have already paid for. If you do not accept the new price, you can cancel before it takes effect.

5. Refunds and cancellation

Our Refund Policy forms part of these Terms and describes when refunds are available and how to request one. In summary: you may cancel at any time, cancellation takes effect at the end of the period you have already paid for, and your first payment on a paid plan can be refunded in full within fourteen days.

What happens when you return to the free plan

When a paid subscription ends — whether you cancel, a payment fails, or you choose not to renew — your account reverts to the free plan and its limits. If your account holds more content than the free plan allows:

• Nothing is deleted. Your dashboards, datasets, and uploaded files remain in your account.
• You keep full access for a thirty-day grace period after the paid period ends, so you can export what you need or resubscribe without losing anything.
• After the grace period, dashboards and datasets beyond your free plan’s limits become read-only: you can still open, view, and export them, but you cannot edit them, and new uploads are blocked until your account is back within the free plan’s limits.
• Resubscribing at any time restores full access immediately.

We will not delete your content because a subscription ended. Content is deleted only when you delete it, when you delete your account, or as described in Section 10.

6. Your content

You retain all ownership of the files you uploadand the dashboards and configurations you create (“Your Content”). We do not claim ownership of Your Content.

You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Your Content solely for the purpose of operating and providing the Service to you and to the people you invite — for example, storing your files, rendering your charts, and delivering dashboards to your invitees. This license exists only to run the Service and ends when you delete Your Content or your account, subject to routine backups as described in our Privacy Policy.

You represent and warrant that:

• You have the necessary rights to upload Your Content and to grant the license above; and
• Your Content, and our processing of it as described here, does not violate any law or infringe anyone else’s rights, including any data-protection or privacy rights of individuals whose information appears in your files.

You are responsible for maintaining your own copies of important files. We are not a backup service.

7. Acceptable use

You agree not to:

• Upload or share content that is unlawful, infringing, or that you do not have the right to use;
• Upload malware, or use the Service to distribute harmful or malicious code;
• Attempt to gain unauthorized access to the Service, other users’ accounts or data, or our systems and networks;
• Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure, or attempt to circumvent usage limits or security controls;
• Reverse-engineer, scrape, or copy the Service except as permitted by law;
• Use the Service to harass others or to send unsolicited or unlawful communications, including through the invitation feature;
• Repeatedly subscribe and request refunds in a manner that abuses our Refund Policy, or use chargebacks in place of contacting us about a billing problem; or
• Use the Service in violation of any applicable law or regulation.

8. Sharing and collaboration

Dashboards are private by default. A dashboard you create is visible only to you and to the specific people you invite by email, and Mizantiq does not make it public or discoverable on its own.

Embed links

On plans where the feature is available, you can choose to generate an embed link for one of your dashboards. An embed link is deliberately public: anyone who has the link can open a read-only version of that dashboard without signing in, and it may be visible to anyone the link is forwarded to or indexed by search engines if you publish it on a public page. Only create an embed link for a dashboard whose contents you are willing to make public. You can revoke an embed link at any time from within the app, which immediately stops it from working.

Connected applications

You can connect third-party applications — such as an AI assistant that supports the Model Context Protocol — to your Mizantiq account. When you authorize a connection, you allow that application to read and, depending on the permissions you grant, modify your dashboards on your behalf, and information about your dashboards is sent to that application’s provider. You are responsible for the applications you connect and for reviewing their own terms and privacy practices. You can revoke a connection at any time.

You are responsible for whom you invite, what you embed, and for ensuring you have the right to share Your Content in each case. You can revoke invitations, embed links, and connected applications at any time from within the app.

9. Our intellectual property

The Service itself — including its software, design, branding, and the “Mizantiq” name and logo — belongs to us and is protected by intellectual-property laws. These Terms do not grant you any right to use our branding without our prior written permission. We welcome your feedback and may use it to improve the Service without any obligation to you.

10. Suspension and termination

You may stop using the Service and delete your account at any time from the settings page. Deleting your account while a paid subscription is active cancels that subscription; refunds, if any, are governed by the Refund Policy.

We may suspend or terminate your access if you violate these Terms, if your use poses a security or legal risk, or if we are required to do so by law. Where reasonable, we will try to give you notice and an opportunity to put things right. If we terminate a paid account for a reason other than your breach of these Terms, we will refund the unused portion of your current term.

Provisions that by their nature should survive termination — including content ownership, disclaimers, limitation of liability, and governing law — will continue to apply after your account ends.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the results or calculations obtained from the Service will meet your requirements. You are responsible for verifying any output before relying on it for important decisions.

Nothing in this section limits any rights you have as a consumer under mandatory law that cannot be excluded.

12. Limitation of liability

To the maximum extent permitted by law, Mizantiq and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, revenue, or business, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. To the extent any liability cannot be excluded, our total liability arising out of or related to the Service will not exceed the greater of the amount you paid us, if any, for the Service in the three months before the event giving rise to the claim, or USD 50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Mizantiq and its operator from any claims, damages, liabilities, and reasonable expenses arising out of Your Content, your use of the Service, or your violation of these Terms or of any law or third-party right.

14. Governing law and consumer rights

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws rules. You agree that the courts located in Egypt will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory law in your place of residence provides otherwise.

Consumer rights are not affected by these Terms. Nothing here removes or limits any right you have under the Egyptian Consumer Protection Law No. 181 of 2018 or under equivalent mandatory consumer protection law where you live. This includes the right of a consumer to withdraw from a distance contract within fourteen days, which our Refund Policy is written to respect.

If you have a problem with a charge, please contact us at support@mizantiq.com first. Most billing issues are resolved quickly and directly.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you within the Service. If a change materially affects a paid plan you are subscribed to, we will notify you by email before it takes effect. Your continued use of Mizantiq after an update means you accept the revised Terms.

16. Contact us

For questions about these Terms, your account, or a charge, email support@mizantiq.com. For privacy questions and data requests, email privacy@mizantiq.com.